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Leading Microsoft^® Service Provider Turns to Robert Half Technology to Keep Customer Satisfaction Levels High

Company Profile

• Our client, a Gold Certified Microsoft Partner, is a leading technology services provider focused solely on the unique computing, networking and application needs of small businesses and their networks.
• They have delivered IT consulting to thousands of organizations across the nation in practically everymajor industry.
• A large component of its service entails providing robust support for the entire suite of Microsoft products.

Industry: Established IT consulting, design, implementation and maintenance service provider for the IT industry
Location: Western United States

Technology Environment
Microsoft Exchange Server, Windows Server^® 2003, Office^®, Active Directory^® and SharePoint^®

Business Dilemma

• Due to continued business expansion, our client was struggling to find the high level of Microsoft talent needed to properly serve their customers.
• This client had an immediate need for consultants with very specific Microsoft skills and didn't want to expend large amounts of the company's time and money searching for candidates.

Robert Half Technology's Solution

• Robert Half Technology was hired by the director of Consulting Services, who was convinced that we were the best choice to supply the needed technology help. Because we have close to a half million IT professionals in our proprietary database, our account executives were able to quickly provide the client with highly skilled candidates.
• After analyzing the client's needs, we provided professionals who had the required Microsoft product expertise.
• We quickly placed nine consultants with our client; all had strong Microsoft skills, and the majority were MCSE certified.

Client's Return on Investment

• By working with Robert Half Technology, the client saved time and provided their customers with skilled professionals for the open positions.
• The relationship has expanded to four of the client's other offices. The added consultants have allowed the client to continue their long-term growth by increasing their national customer base and improving the bottom line.

The Bottom Line

Our client was impressed by our ability to find skilled candidates. The key to success, according to the client, has been "the level of industry knowledge and customer service provided by the Robert Half Technology account executive."